Shipping & Returns

 

Most items are processed and shipped within two (2) business day. Items that have different shipping requirements will be posted on the item details.

 

Shipping Methods
We offer three methods for shipping your orders. Processing time not included
Standard – 4 to 8 business days
Expedited – 3 business days
Express – 2 business days
Business days include Monday–Friday, excluding holidays

 

Shipping Costs
Shipping cost is calculated on a "per item" or "per pound" basis and is based on the shipping method you select (Standard, Expedited, Express). There is no extra shipping fee to Alaska and Hawaii.

 

Items cannot be shipped to:
P.O. Boxes
APO/FPO (military addresses)
U.S. Virgin Islands or Guam
Shipping Carriers

 

International
At this time we only offer international shipping services on selected items. Eligible items will be noted on the item details section. Please email cs@maranaeyecare.com and we will do our best to accommodate you.

 

Oversize
Due to the extreme size and nature of some of our products Items requiring Oversize shipping will be noted on the item details section. We will contact you to arrange a convenient delivery date and time. Oversize items typically can be delivered within eight (8) to twelve (12) business days

Warehouse Pick-Up
We offer a local warehouse pick-up by scheduled appointment only. Items that are eligible for warehouse pick-up will be posted with warehouse city location in the items details section.

 

Returns & Refunds

You can initiate a return for most new and unopened items within thirty (30) days of delivery for a full refund.* You must return items in new or unused condition (unopened) with all original materials included with the shipment to qualify for a full refund. Refund does not include the original shipping charge, plus actual return shipping fees. All returns require an RMA number for processing, without exception.

We must receive your returned items at our processing facility within forty (45) days of delivery. We may issue a partial refund if you open, use or return the item late. If you initiate a return after thirty (30) days, Marana Eyecare may issue a partial refund depending on elapsed time and condition of merchandise. We inspect all returned items and award a partial refund for opened or used products. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.

*You must initiate the return within thirty (30) days of delivery. We must receive your returned items at our processing facility within forty (45) days of delivery. You can expect to receive your refund within four (4)-six (6) weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate four (4)-six (6) weeks because of the time required for return shipping (up to 21 days), product inspection at our returns facility (up to 3-5 business days), and processing from your bank or credit card company (up to five (5)-seven (7) business days). We will notify you via email with the details of your refund, and issue your refund in the form of payment used to make your purchase. Your return may expire after ninety (90) days if we have not received your item at our facility.

Unwanted – Items that are not defective and are returned because they are no longer wanted will be subject to a restocking fee of twenty percent (20%).

Refused Delivery – Returns falling under this category will be treated like unwanted returns and will consequently incur a restocking fee of 20%. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less twenty percent (20%) restocking fee of the value of the merchandise and less shipping and handling fees both ways.

No RMA Number – Returns without prior authorization: the item in question will either be shipped back to the customer at their expense, or at the customer’s request we may elect to accept the item back with a restocking fee of fifty percent (50%) of the total merchandise value.

Shipping and handling fees are non-refundable with an exception where we made an error.

 

Rules and Exceptions
Non-Returnable Items. The following items are non-returnable and we offer no refunds.

 Factory-sealed sports collectible sets

Gift Cards

Perfumes and Fragrances

Case Packs/Bulk Items: We will not accept partial case packs. You must return the product in the original shipping pack, with all Individual items unopened.

Large Screen TVs (37” and larger)

Ink Cartridges

Wine and perishable products (food items, chocolates, plants & flowers & wholesale flowers)

Any CD, DVD, VHS tape, software, video game, and cassette that you open or take out of its plastic wrap

Any specially labeled apparel, handbags and accessories if you remove the security tag

Other select items, as noted on the item description page.

 

Defective Product and Returns Due to Our Error
Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty.* Your shipping charges will be waived.

When we receive your return, we will inspect the item and provide a replacement or issue a refund. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued.

 

General Returns Conditions Guidelines
Returns are evaluated according to the guidelines listed below. Note-These guidelines were created in an effort standardize the assessment process.

 

1. Excellent - (100% Refund minus inspection fee and shipping)Falls within 30-day Return Policy.

Pristine showcase condition. Looks new, unworn and needs no refurbishing.

Arrives in new, undamaged original box or case.

Complete with all original parts, links and accessories.

Complete with all original certificates, manuals, appraisals and tags.

No evidence of sizing, service, alteration, wear or blemish of any kind.

Any attached Mylar tags are unbroken.

 

2. Good - (40% to 80% Refund minus inspection fee and shipping) Falls within 30-day Return Policy.

Restorable to “like-new” condition.

Arrives in new, undamaged original box or case.

Complete with all original parts, links and accessories.

Complete with all original certificates, manuals, appraisals and tags.

Sizing, service, alteration, wear or blemish of any kind that we cannot refurbish.

Any attached Mylar tags are unbroken.

 

3. Fair - (0% to 40% Refund) Falls within 30-day Return Policy.

Non-re furbishable cosmetic defects (e.g. scratched or rubbed off gold plating or special finishes and scratched/ripped bands of leather or rubber).

Missing or damaged original box.

Missing any parts, links or accessories (subject to evaluation for each).

Missing original certificates, manuals, appraisals and tags.

Significant wear or damaged but repairable watch movement.

 

4. Poor - (NO Refund) Falls outside 30-day Return Policy.

Items do not match the original serial number or SKU number.

Mechanical damage that is non-repairable or significant cosmetic damage.

Wear, blemish or cosmetic damage or damaged watch movement due to inappropriate wear or use.

Missing original box or case.

Missing significant parts, links or accessories.

Missing original certificates, manuals, appraisals and tags.

 

Oversized Item

As indicated in our Standard Return Policy, you may also initiate a return for most new and unopened oversized items within thirty (30) days of delivery and receive a refund when returned in new and unused condition with all original materials included with the shipment.

You are responsible to pay the return shipping fee when you return an oversized item for any of the following reasons: 

You refuse a delivery without inspection

You miss a delivery appointment

You return a non-defective or undamaged product

All returned oversized items are fully inspected upon their arrival back at our warehouse.

We will give only a partial refund of the purchase price if the returned item is not in its new, original and unopened condition. The amount of the partial refund depends on the condition of the item as determined by our sole discretion.

 Additionally, we reserve the right to deduct the actual return shipping fee, which generally ranges from one hundred twenty five ($125) to seven hundred fifty five ($755) dollars or more (depending on size and weight), if the item is not in its original condition upon arrival back at our warehouse.

 

Damaged and Defective Returns

If the return is a result of damage or defect, we will refund the full cost of the merchandise and shipping charges.

In the event that any of these occur, all details of the damage or defect need to be clearly noted on all copies of the BOL and Delivery Receipt upon your inspection during your delivery in order for us to assist you with a return or replacement. In addition, we must to be notified within five (5) business days.

By signing for your delivery without noting the problem with your shipment on the delivery paperwork, you affirm your item was delivered to you with no damage or defect.

If your shipment is severely damaged, please refuse the shipment, note the BOL “refused due to damage” and contact Customer Care immediately. 

If you do not have time for an inspection or the driver rushes you, YOU MUST WRITE "subject to inspection" next to your signature on the Delivery Receipt and BOL.

 

Damage or Defects found after Delivery and Inspection

If you inspect the shipment and there is not any noticeable damage, but you find concealed damage or defects after the carrier leaves:

DO NOT discard any of the shipping boxes or packing materials, including the pallet the item may have been delivered with.

DO NOT discard the product itself because it may be necessary for the carrier to inspect the item and report on the damage.

DO NOT ship the item back to Marana Eyecare without first being instructed to do so. Failure to comply may result in denial of a damaged item claim per the shipping carrier’s claims guidelines.

Immediately contact Marana Eyecare to report the situation. Include helpful details, such as package condition, how it was received (left at front door/signed for), and description of the damage. If possible, please take several pictures showing the affected area(s). We will work to resolve the issue and, in our sole discretion, we may:

Arrange a repair or replacement if an item fall under a manufacturer’s warranty;

Arrange for and pay the cost for repair of an item that does not fall under a manufacturer’s warranty; Issue a replacement; or Authorize a return

 

 Feedback or questions in regards to the above Shipping & Returns Policy please email us at MaranaEyeCare@gmail.com